Shipping

Orders are packed and shipped from our New Jersey facility, typically within one business day. Domestic delivery usually takes 3–5 business days once the order leaves us.

Shipping is free on all orders over $40. Below that, the rate is calculated at checkout.

You'll get a tracking link by email as soon as your order ships. If it hasn't arrived within 10 business days, email us and we'll investigate with the carrier.

Returns on unopened items

If you change your mind, you can return any unopened, unused product in its original sealed packaging within 14 days of delivery for a full refund.

To start a return, email support@getrivanutrition.com with your order number and we'll send instructions. Return shipping is the customer's responsibility unless the return is the result of our error. Refunds go back to the original payment method and typically appear within 5–10 business days.

Opened bottles

For the safety of every customer, we can't accept returns on opened or used products, or on any item with a broken safety seal. This doesn't affect your rights if a product is defective.

Damaged or incorrect orders

If something arrives damaged, defective, or isn't what you ordered, send us a photo of the item and its packaging within 14 days. We'll replace it or refund it in full at no cost to you, and nothing needs to go back.

Cancellations

Email us as soon as you can. We ship quickly — once an order has left our facility we can't cancel it, and you'd need to follow the return process above.

Getting in touch

Email support@getrivanutrition.com and a real person will get back to you, usually within one business day.