Política de reembolso

At Riva, customer satisfaction is important to us. We stand behind the quality of our products and want you to feel confident with every purchase.

Returns

Due to the nature of consumable health and wellness products, we are unable to accept returns on opened or used items for safety and hygiene reasons.

We may accept returns on unopened products within 14 days of delivery if:

The product is unused and sealed in its original packaging
The item was purchased directly from getrivanutrition.com
Proof of purchase is provided

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Refunds

Refunds may be issued under the following circumstances:

You received the wrong item
Your order arrived damaged
Your package was lost during shipping
You received defective products

If approved, refunds will be processed back to your original payment method within 5–10 business days, depending on your financial institution.

Non-refundable items

We cannot offer refunds or exchanges for:

Opened or used gummy supplements
Orders purchased through third-party retailers or marketplaces
Products damaged due to misuse or improper storage
Subscription orders already processed and shipped

Damaged or incorrect orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

Your order number
Photos of the product and packaging
A brief description of the issue

Our support team will review your request and work quickly to resolve it. If an order arrives damaged or incorrect, we will replace it at no cost with nothing to send back.

Order cancellations

Orders may only be canceled before they are processed and shipped. Once an order has been fulfilled, it cannot be canceled.

Contact us

For any return or refund questions, email support@getrivanutrition.com or call 1-201-300-9686.

Thank you for choosing Riva. We appreciate your support and are committed to delivering premium products and excellent customer service.