Shipping policy

Everything we sell is packed and shipped by us from Elmwood Park, New Jersey.

Where we ship

We currently ship within the United States only. We are not shipping internationally at this time. If you are outside the US and want to know when we open up to your country, email us and we will let you know.

Processing time

Orders are usually packed and handed to the carrier within one business day. Orders placed on weekends or public holidays are processed the next business day.

Delivery time

Delivery typically takes 3–5 business days once your order leaves us. Delivery timeframes are carrier estimates and are not guaranteed.

Shipping cost

Shipping is free on orders over $40. Orders under $40 are charged the rate shown at checkout before you pay. We ship via USPS, UPS and FedEx — available methods and rates appear once you enter your address.

Tracking

You will receive a tracking link by email as soon as your order ships. If you have not received tracking within two business days of ordering, email us and we will look into it.

Wrong address

Please check your shipping address carefully at checkout. If a package is returned to us because the address was incorrect or undeliverable, we will contact you to arrange reshipment; reshipping costs may apply.

Lost, damaged or incorrect orders

If your order arrives damaged or incorrect, send us a photo within 48 hours of delivery and we will replace it free, with nothing to send back. If a package is lost in transit, contact us and we will resolve it.

Contact us

For any shipping question, email support@getrivanutrition.com or call 1-201-300-9686.